As more countries are being impacted by the spread of COVID-19, the suspension of delivery services has been implemented for certain regions and countries.
In alignment with our shipping partners and to ensure international safety in practice of this suspension, Rastaclat has closed shipping to these countries and regions listed below.
Full Suspension in Delivery Services
|Angola||Kyrgyzstan||Madagascar||Democratic Republic of the Congo|
|Argentina||Honduras||Mauritania||Turks and Caicos Islands|
|Cayman Islands||Kirbati||Samoa||Sierra Leone|
|Chad||Liberia||Nepal||Papa New Guinea|
*While many travel bans have been enacted, the movement of parcels has not been discontinued for orders shipping to countries not listed. Delays are expected.
- Austria: Significant delays are to be expected in the delivery of all inbound mail until April 14, or until regulatory measures are lifted. As a result, customers should expect delivery delays for all letters and parcels.
- Bulgaria: Bulgarian Posts can no longer guarantee service delivery standards (including delivery times and other quality parameters)
- China: There are heavy backlogs at the transit hubs and delays to and from China, customers may see delays in mail and packages
- Colombia: Customers should expect significant delays in all international inbound and outbound mail services
- Cyprus: All commercial flights to Cyprus are suspended for 14 days. In addition, Cyprus Post asks member countries to suspend all category A dispatches to Cyprus until further notice or to send them via cargo flights.
- Denmark: Suspended signature on delivery for inbound items. Delivery will be conducted via methods that limit human contact, with immediate effect
- El Salvador: Correos de El Salvador has advised that it will need to reduce its workforce across the logistics chain. As a result, customers should expect delivery delays for all letter-post, parcel-post, and EMS items
- Greece: Hellenic Post faces major difficulties in mail collection and delivery.
- Lithuania: To eliminate customer interaction at the doorstep and in accordance with physical distancing requirements, Lithuania Post has suspended the collection of a signature on delivery for inbound letter mail items and, wherever possible, is sending parcels to parcel lockers for contact-free collection. Courier items are still delivered to the door, but the four last digits of the recipient’s ID are recorded in place of a signature. Owing to these measures, quality of service for all types of inbound and outbound mail is affected. For this reason, service delivery standards cannot be guaranteed.
- Malaysia: Delays are to be expected in the processing, transportation, and delivery of both incoming and outgoing international shipments of letter-post, parcel-post and EMS items, owing to the suspension of services, cancellation of flights, shutdown of airports and implementation of preventative measures to reduce the risk of the spread of COVID-19.
- Melbourne: Please be aware that over the next 5-6 weeks during the COVID lockdown in Melbourne there will be delays with freight in and out of Melbourne. Under Government regulations, Australia Post has to decrease its staff by 10% which during peak hours in a day represents 33% less staff to process freight. Due to these restrictions, it will mean shipments going out and into Melbourne will take longer to be processed which will result in delivery delays. Please be aware that normal ETAs will not apply, we anticipate it will add at least 3 day to deliveries.
- Mexico: Owing to the cancellation of international flights from Mexico to South America and to other continents, including Africa, Asia, and Europe, it is facing significant disruption to its operations. This disruption will have a direct impact on the quality of service in relation to both inbound and outbound mail. Consequently, Mexico is declaring a situation of force majeure in relation to all international consignments (letter-post, parcel post, and EMS items) as a result of the COVID-19 pandemic and its effects on services worldwide. Until further notice, only services to Canada and the United States of America will be maintained.
- Romania: Travel restrictions have led to massive cancellations of international flights. Owing to the suspension of air services to a number of international destinations, Poșta Română is facing difficulties sending international postal items, and delays are to be expected for all types of inbound and outbound mail (letter post, parcels, and EMS). This will have a major impact on operations and, consequently, on quality of service.
- Sydney: Expect up to a 10-day delay in processing as a backlog of parcels is cleared in Sydney.
- Thailand: The state of emergency may have a severe impact on service quality for international inbound and outbound services, and service delivery standards (including delivery times and other quality parameters) can no longer be guaranteed.
- United Kingdom: Signature required delivery is suspended, expect delays in delivery
- Victoria: Items shipped through Victoria are delayed at least 3 business days.
- Vietnam: The government is taking measures to minimize the spread of COVID-19 in the following locations listed. Therefore, the delivery of letter-post, parcel-post, and EMS items to the above locations may be delayed and may not follow the service standards declared in the UPU compendia.
- Ha Noi (100000–159999), Hai Phong (180000–189999), Quang Ninh (200000–209999), Soc Trang (950000–959999), Hung Yen (160000–169999), Quang Binh (510000–519999), Quang Nam (560000–569999), Da Nang (550000–559999), Hau Giang (910000–919999), Binh Dinh (590000–599999), Bac Giang (230000–239999), Hue (530000–539999), Thai Nguyen (250000–259999), Ninh Thuan (660000–669999), Kien Giang (920000–929999), Quang Tri (520000–529999), Ha Tinh (480000–489999), Nghe An (460000–479999), Ninh Binh (430000–439999), Ho Chi Minh (700000–769999), and Thanh Hoa (440000–459999).
Service Alerts. (2020, September 9). Retrieved from https://passportshipping.com/service-alerts